So let’s start with the basics, what is VoIP ? Quite simply, VoIP, or Voice over Internet Protocol is a system that will allow its users to make telephone calls utilizing their internet connection, as opposed to those limiting copper lines. The system works by converting sound into data, which is then sent from user to user via the Internet. While there’s obviously more to it than that, those are the basic principles. Hosted business phone systems have revolutionized communications for many businesses and VoIP can help your business as well.
Here are ten features of VoIP can help your business. I’m sure there are one or two that will apply specifically to your scenario. Also, we are going to focus here on Cloud Based or otherwise known as Hosted VoIP. On premise PBX systems also can utilize VoIP, but they are a very expensive hardware investment and require special technical skills to maintain.
- VoIP can save your business money
Hosted telephone systems generally work out far cheaper per month than analogue ( copper ) lines, with long distance calls significantly less expensive to make. Most reputable VoIP providers offer unlimited calling minutes, local or long distance at a fixed rate that is reasonable, consistent, with an affordable monthly fee. Possibly this is a sufficient example of how VoIP can help your business.
- VoIP is flexible, and scalable
VoIP is ideal for small, medium, or growing businesses & organizations. Cloud hosted telephone systems are scalable, which means they grow with your business. It’s simple to add users or extensions and to move you physical location simply by unplugging your phones and plugging them in at the new address.
- Some hosted systems have a month to month contract
There’s not much else to say about this benefit! Why would you want to be locked into a 2 or 3 year contract with a service that you might not even like, or that doesn’t actually fit your needs. With the right Cloud Based VoIP provider you can essentially ‘test the system out first’ so you won’t feel as though you’re signing your life away when you make the move to VoIP.
- A Hosted VoIP system can be up and running quickly
VoIP phone systems hosted in the Cloud are set up via remote access by the experts at your service provider. Your business won’t be left for a number of days, or even weeks while you wait for an engineer to be able to arrive at your location. Set-up is quick and the support team should be able to talk n walk you through using your new system over the phone and painlessly.
- VoIP can be accessed anywhere
VoIP is fantastic for businesses that are always on the move, whether you’re working from home, taking a trip abroad, or moving between offices. With a hosted business phone system and a softphone App, you’ll be able to access your service from anywhere in the world, connecting with clients and colleagues in an instant.
- VoIP connects multiple offices
Speaking of offices, VoIP can be used to connect multiple offices, contractors, and onsite users to a single system. Your business will be more unified than ever and by a simple telephone system and service change. And because they are internal calls, they are free of charge.
- VoIP is secure, safe, and reliable
Your phone system is your link with your customers and your main means of doing business. The best hosted VoIP providers have hosted systems have redundancy built in, to ensure continuity of service. And should you lose power or your internet connection, your phone system is still up and able to answer calls and direct callers for you.
- There’s more to VoIP than making and receiving calls
Unified Communication or UC is becoming more and more standard with great VoIP solutions where along with your phone system and service you are able for example; to text or chat, make a video call or screen share, utilize a conference bridge, create call logs and notes in your CRM or central database solution just to name a few.