Intulse vs. Microsoft Teams
When you compare Microsoft Teams to any VoIP system it becomes painfully clear that is it is not designed to be a VoIP system, yet is positioned as one. A business will often have to invest not only in Microsoft Teams, but also in another VoIP provider even for simple tools like voicemail, auto-attendants, and automated call routing. The most basic phone system functions don’t even exist in Microsoft Teams.
Our biggest differentiator is our integrations! Microsoft Teams is not integrated with your CRM software in any way. Integration is one of the most outstanding features of the Intulse system. Whenever you need to make a call or text, the Intulse app pulls contact data from your CRM in real time. And whenever you are working in your CRM, you can click on any phone number to initiate a call or text and it launches the Intulse app to make the call/text. Intulse also shows you a log of all calls and texts in both your CRM and in the Intulse app! Microsoft Teams simply can’t do that.
This comparison grid comes from GetApp.com. We wanted to use an objective source for this comparison. And while it shows many similarities and differences with our feature sets, it does not demonstrate the strengths that come with using the Intulse App for your VoIP phone system, business texting, video conferencing, and deep integration with your CRM system.
Feature | Intulse | Microsoft Teams |
|---|---|---|
Caller ID | ||
Call Screening | ||
Call Recording | ||
Call Routing | ||
Call Monitoring | ||
Video Conferencing | ||
IVR/Voice Recognition | ||
Activity Dashboard | ||
Real-Time Monitoring | ||
Call Disposition | ||
SMS Text Messaging | ||
Fax Management | ||
API | ||
Contact Database | ||
Voicemail Transcription | ||
Chat/Messaging | ||
Real-Time Analytics | ||
Contact Management | ||
SIP Trunking | ||
3rd-Party Integrations | ||
Computer Telephony Integration | ||
Customizable Reports | ||
Alerts/Notifications | ||
Call Center Management | ||
CRM | ||
Call List Management | ||
Interaction Tracking | ||
Call Queues | ||
Call Transfer | ||
Reporting & Statistics | ||
Live Chat | ||
Auto-Dialer | ||
Access Controls/Permissions | ||
Unified Communications (UCaaS) | ||
Call Reporting | ||
Automatic Call Distribution | ||
Mobile Access | ||
Queue Management | ||
Online Voice Transmission | ||
Call Conferencing | ||
Voice Mail | ||
Call Tracking | ||
Activity Tracking |
Don’t forget Pricing and Support
We like Microsoft Teams as inner office collaboration software. But if you want to add the phone capabilities, you will still have to pay extra for the phone system features. You can choose to use Microsoft for this or a third party provider. We have good news for you. Intulse integrates with Microsoft Teams. We can be the third Party phone system with Teams! So you really need to compare pricing from Microsoft or other providers against Intulse and all the other features we other above. Our pricing is very competitive regardless of who you choose.
Every business and organization is different as are their needs, but there is one thing that everyone usually agrees on: you should get the most for your money and you should be treated honestly and fairly from the beginning. These are core values at Intulse. Our integrations are designed to help you get more for your money, our pricing and estimates are as comprehensive as possible, and our customer service is 100% based in the U.S. and we answer the phone when you call.
So, who is the best VoIP provider? Really that decision is yours, but if you would like to learn more you can contact us today for a demo and see if Intulse is the best choice for you.
When “It’s Included” Leads You In the Wrong Direction
Our competitors love to hide fees or conveniently not disclose the total cost of their system. Intulse approaches pricing from a different perspective. Our pricing includes everything except premium add-ons. Many of our standard features are locked behind higher cost-per-user plans from other providers. At first glance, many VoIP phone providers will seem like they are the “best” because they are more affordable, but in the long run, you may find that you end up paying more because of features you need or hidden fees. Your first invoice with them may be far higher than what you may have expected. At Intulse, our VoIP pricing is all-inclusive. All of our features and any mandatory fees are included and estimated upfront, except user-based tools and add-ons like 3rd-party integrations. Our estimates are within just a few dollars of what you will pay each month.
Yes, going with a 3rd-party VoIP provider like Intulse will mean that a company may not be “getting their full investment” from a solutions provider like Microsoft, but when does “it’s included” mean that you’re getting the best solution for your organization or business? What if using that solution actually hurts your productivity and communications in the long run because it lacks the kind of features necessary to do business easily?
Cloud-hosted VoIP phone systems and other cloud-based communication services are part of a Unified Communication as a Service (UCaaS) tool. Many websites like Capterra, G2, SoftwareAdvice, and GetApp help businesses and organizations find the best VoIP phone system provider for their needs. While these sites make it easy to compare by pricing, it’s not as easy to determine what features and capabilities are accessible by the bottom line.