Document Last Modified: March 9, 2026
Intulse endeavors to provide outstanding products and services to our clients. By accepting this Master Services Agreement ("MSA"), you represent to Intulse, Ltd. ("Intulse") that you understand the products and services we provide, and you deem them suitable for your organization.
This MSA may be referenced by other Intulse agreements (collectively the "Linked Agreements").
You accept each and every provision of the then-current Linked Agreements by using any of Intulse's services or confirming an order for new service on https://sales.intulse.com (the "Sales Website"). If you do not agree in entirety with the Linked Agreements, then do not confirm an order for new service on the Sales Website or use any of Intulse's services.
By accepting the Linked Agreements, you affirm that you are an agent acting on behalf of your organization, and that you are authorized to bind your organization to the terms of the MSA. As used in this MSA, "you" includes you individually, as well as your organization.
This MSA pertains to the following products and services provided by Intulse (the "Services"):
Intulse is not liable for any third party hardware, software, networking, or technology. Intulse may deliver its Services with hardware or software provided by third-party vendors and all relevant support or warranty for that hardware or software is solely obtained from those vendors.
The specifics of how and when you can receive support from Intulse must be detailed in any Linked Agreement related to the Service you have ordered from Intulse.
The specifics of any guarantee of uptime or SLA must be detailed in any Linked Agreement related to the Service you have ordered from Intulse.
Intulse serves faith-based organizations. The faith-based organizations Intulse serves, which represent a large portion of Intule's market share, are aligned with the National Association of Evangelicals and the Council on Biblical Manhood & Womanhood, specifically the 2017 Nashville Statement. If you are a faith-based organization or otherwise serve or influence the faith-based market, at Intulse's sole discretion, and your theological positions do not align with these statements, Intulse reserves the right to decline serving your organization as it could materially harm Intulse's ability to continue to serve this market and Intulse's existing clients.
By agreeing to this Service Agreement you agree to only use the Services provided by Intulse for their intended purposes. Intulse will cooperate with government officials if you use the Services for any unlawful purpose, or if Intulse is served with relevant legal process.
Any Service provided by Intulse that is described as "Unlimited" is subject to our reasonable use policy. Our reasonable use policy is that in the event that our monitoring reveals that your usage is significantly beyond that of our average client we reserve the right to charge for usage that is beyond what is reasonable. For example, our "unlimited minutes" are not intended for a call center, resale, auto-dialing, or LCR.
Intulse shall not be held legally or financially liable for:
Repairs related to the above issues will be performed on a time and material cost basis, plus any related expenses incurred during the repair.
If you want to terminate all or part of the Services provided to you prior to the end of the Initial Term (as defined in your service specific agreement) without opportunity to cure, you must provide written notice to terminate at least:
prior to the date of termination. You may affect such written notice by sending an email to support@intulse.com that details your account information, the services to be terminated and the requested effective date of termination. Upon termination, you agree to pay 100% of the total payments due (including remaining duration of contract), less any payments already paid, to Intulse as a cancellation fee of this agreement.
Termination of your account will promptly cut off all public access to the Services. Intulse may delete all information and data stored in or as a part of your account(s). You agree to pay fees associated with any special requests you make of Intulse, including but not limited to, porting of phone numbers or onboarding new ITS providers. Intulse's ability to port numbers to another provider is limited to the time a number is active, please be sure to port your numbers before your termination date.
Intulse may at any time without prior notice, immediately terminate or suspend all or a portion of your account and/or public access to your site or the Service for violation of the Linked Agreements. Any termination of Services will be made at the sole discretion of Intulse and without refund.
Intulse reserves the right to discontinue or modify any aspect of the Services at any time.
You will indemnify and hold harmless Intulse, its owners, officers, employees and affiliates from any liability, damage or cost (including reasonable attorneys fees and costs) from any claim or demand whatsoever that is made by any third party due to or arising out of your use of the Services, including (but not limited to) your violation of the Service Agreement or claim that your materials or activities infringe the intellectual property rights of others.
Intulse may make minor modifications to this MSA or any Linked Agreements from time to time without notice. If Intulse makes any major modifications to this MSA which would substantially change the nature of your interaction with Intulse or the Services Intulse must provide you with 30 days of notice. You may not modify any part of the MSA except with Intulse's written approval in advance.
If any court of law, having the jurisdiction to decide on this matter, rules that any provision of the Linked Agreements is invalid, then that provision will be removed from the Linked Agreement without affecting the rest of the Linked Agreement. The remaining provisions of the Linked Agreements will continue to be valid and enforceable.
Intulse's remedies are cumulative. You agree that if Intulse does not exercise or enforce any legal right or remedy which is contained in this Service Agreement (or which Intulse has the benefit of under any applicable law), this will not be taken to be a formal waiver of Intulse's rights and that those rights or remedies will still be available to Intulse. If your malicious or grossly negligent action or inaction results in a loss to Intulse then Intulse is entitled to payment from you that covers Intulse's entire loss. If you fail to pay any amount due under any Term or other obligation to pay Intulse, you agree to pay all costs of collections incurred by Intulse, including administrative expenses, reasonable attorney's fees, and court costs.
You agree to provide written notice to Intulse of any legal claim you have against Intulse by stating the specific nature and cause. Unless specified otherwise in these Linked Agreements, for any claim that you may have against Intulse, you agree that the only remedies available to you are as follows:
Acceptance of this Service Agreement expressly waives any and all rights and remedies available to you by the Uniform Commercial Code or any other applicable laws.
The liability of Intulse to you or any third party associated with you is limited to the lesser of (A) amounts actually paid to Intulse by you for services not performed, or (B) your direct out-of-pocket damages.
You agree that Intulse will not be liable to you or any third party associated with you for any other payments for tangible or intangible damages, of whatever cause or origin, including but not limited to lost profits, direct or indirect, special, incidental, consequential or contingent damages of you arising from any such cause.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK AND THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. INTULSE AND ITS AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN PARTICULAR, INTULSE AND ITS AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS MAKE NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS; (II) YOUR USE OF THE SERVICE WILL BE TIMELY, UNINTERRUPTED, SECURE OR ERROR-FREE; (III) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF THE SERVICE WILL BE ACCURATE OR RELIABLE; AND (IV) ANY DEFECTS OR ERRORS IN THE SOFTWARE OR HARDWARE PROVIDED TO YOU AS PART OF THE SERVICE WILL BE CORRECTED.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM INTULSE OR THROUGH OR FROM THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE IN THE LINKED AGREEMENTS.
Intulse grants you a limited, non-exclusive, non-transferable, revocable license to use the Services, software, data storage and any accompanying materials. Software included with the Service is licensed and not sold. You agree that you will not, under any circumstances, copy, reproduce, translate, reverse engineer, derive source code from, modify, disassemble, decompile, or create derivative works based on the Services provided by Intulse, in whole or in part.
Intulse's license is to be used only as described herein and in any applicable distribution agreement or other agreement between you and Intulse. You may not re-distribute, disclose, sell or license the Services or license to other entities without written consent of Intulse.
You agree not to circumvent, disable, or otherwise interfere with security-related features of the Services that prevent or restrict use or copying of Intulse's content or otherwise limit use of the Service.
INTULSE, Intulse's logo, together with such other trademarks, service marks and logos contained at the Site are owned or licensed by Intulse. All other trademarks, service marks, and logos used on the Site are the trademarks, service marks, or logos of their respective owners. You are not granted any Mark license rights whatsoever through these Linked Agreements. Unless you have Intulse's prior written consent, you are prohibited from representing to others that you are in any way affiliated with Intulse.
This section shall survive any termination of the Service Agreement.
Intulse is committed to protecting Client Data in accordance with industry standards and applicable laws. Intulse does not sell Client Data to third parties and shares Client Data only as strictly necessary to deliver the Services, to comply with legal obligations, or as expressly authorized by you.
"Client Data" means all information provided by or on behalf of Client to Intulse, or accessed or processed by Intulse in connection with the Services, including without limitation call logs, recordings, transcripts, contact information, and any data transmitted or accessed through third-party integrations (such as CRMs, productivity tools, or other connected applications). The confidentiality, security, and protection obligations in this Agreement apply to all Client Data, regardless of the underlying ownership or source of such data.
Intulse implements commercially reasonable technical and organizational measures to safeguard Client Data, including:
When you enable or configure integrations between the Services and third-party applications (for example, CRM or similar platforms), Intulse may transmit or receive limited Client Data to or from those applications solely to enable the functionality Client has selected (e.g., logging call details, recordings, or other configured data). Intulse does not access, analyze, retain, or use such data beyond what is required to provide the selected integration functionality and deliver the Services.
The obligations set forth in this Section 16 survive termination or expiration of this MSA.
You shall pay all fees and charges for the Services as specified in the applicable Linked Agreements. All payments are non-refundable unless expressly stated otherwise in the applicable Linked Agreements. Intulse may suspend Services for non-payment in accordance with the terms herein and the applicable Linked Agreements. You are responsible for all applicable taxes, and any costs of collection (including reasonable attorneys' fees) for overdue amounts.
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These Linked Agreements, and any rights and licenses granted by them, may not be assigned or transferred by you. Intulse, however, may assign this without restriction.
During the term of these Linked Agreements and for 2 years thereafter, you shall not solicit, contract with, or hire away any employees or subcontractors of Intulse, or induce any of them to leave Intulse.
These Linked Agreements and all disputes between you and Intulse shall be governed by the laws of the State of Pennsylvania. Jurisdiction over and venue of any suit arising out of or related to this or any agreement or dispute shall be litigated only in the courts located in Lancaster County, Pennsylvania.
These Linked Agreements are the entire agreement between you and Intulse and can only be modified pursuant to the terms herein.
These Linked Agreements bind and benefit both parties, their successors and assigns.
Time is of the essence in these Linked Agreements.