Document Last Modified: March 9, 2026
Intulse endeavors to provide outstanding products and services to our clients. By accepting this IT Services Agreement ("Service Agreement"), you represent to Intulse, Ltd. ("Intulse") that you understand the products and services we provide, and you deem them suitable for your organization.
This Service Agreement may be referenced by other Intulse agreements and incorporates by reference Intulse's Master Service Agreement ("MSA") (collectively the "Linked Agreements").
By accepting this Service Agreement, you confirm that you have reviewed and agree to be bound by the then-current incorporated agreement.
The products and services provided by Intulse (the "Services") are defined in our MSA. This Service Agreement pertains only to Intulse's ITS services.
Clients will comply with all software manufacturer license agreements. Failure to do so will void this agreement. If needed, Intulse will assist clients in implementing a plan to come into compliance.
The Intulse ITS Support Team can be contacted by email, ticketing system, or telephone for support from Monday-Friday from 9 AM to 6 PM eastern time excluding holidays and special events. Faith-based clients may have that time adjusted to include additional times (e.g. Sunday's) as part of the terms of individual agreements. 24-hour emergency support is available via telephone and will be billed at the "emergency support" rates.
You agree to be billed for any services or products provided by Intulse. Services and products will be provided and billed according to:
You agree to be billed for products and Service provided by Intulse regardless of whether or not you have completed the setup of those products and Services or used those products and Services.
If there are any current or future applicable taxes for the Service or products purchased from Intulse, you are required to pay them. If Intulse pays the taxes for you, then you are required to reimburse Intulse.
You agree to be billed a finance charge of 1% per day of any unpaid balance, or the maximum amount allowed by law, whichever is greater, on accounts with past due balances over 20 days old.
You agree to make prompt payment(s) by credit card or direct debit (unless otherwise agreed upon in writing). All sales are final and no refunds of any type are available.
Payments will be applied first to any accrued finance charges and then to the principal unpaid balance. Any attorney fees, court costs, or other costs incurred in collection of delinquent accounts must be paid by you.
If payment of invoices is not current, then Intulse may suspend your Service without notice.