How Does Intulse Compare to Zoom Phone?

The three biggest things to consider when comparing Intulse with Zoom Phone are:

• Integration with your CRM
• Pricing
• Support

Let’s talk about Integration.

The number one reason to go with Intulse is our serious commitment to integrating your UCaaS system (phones, texting and meetings) with your ChMS/church database. We believe this brings your communication ability to the next level of efficiency and savvy use of technology.

Other VoIP providers, like Zoom Phone, offer “integration” but this amounts to nothing more than a “click-to-call” feature. Our integrations provide far more functionality. Our software offers both click-to-call and click-to-text. The Intulse solution can log all your calls and texts. When you receive inbound calls the Intulse app will automatically bring up a person’s profile in your CRM before you answer the call so you can make a much better connection and impression on your clients. You can also make notes about a call in the Intulse app and they will be saved to your CRM with the caller’s record.

We also offer deep integration for 3rd-party software like Church Management Systems such as Rock RMS , Planning Center, and even automation solutions like Zapier.

Pricing is Often the Biggest Difference and Deciding Factor

Be very careful about pricing while you are comparing VoIP phone systems. It is a common practice in our industry for vendors to hide the true cost of their products. There can be many undisclosed service fees added on by the company or mandated by regulators.

At Intulse, our pricing includes everything except premium add-ons. Many of our standard features are locked behind higher cost-per-user plans from other providers. At first glance, many VoIP phone providers will seem like they are the most affordable, but in the long run, you may find that you end up paying more because of features you need or hidden fees. Your first invoice with them may be far higher than what you may have expected.

At Intulse, our VoIP pricing is all-inclusive. All of our features and any mandatory fees are included and estimated upfront. We believe in transparency with NO surprises. There are some fees which are based on usage. We will do our best to help you estimate what those will be. Our estimates will be within just a few dollars of what you will pay each month. You should demand our competitors provide you the same. Get a proposal from us and then make our competitors answer for each line item you see on our estimate.

Support is Critical

Today’s VoIP software is deep and feature rich. Government regulations are cumbersome. Your business needs may be unique and complex. This all adds up to needing someone you can call for help when things get overwhelming. This is where Intulse really stands apart. All our customer service is 100% based in the U.S. and we answer the phone when you call. This is not the case with most of our competitors. Their support is based in India and you don’t always get to speak with a competent support person. You will be made to fill out a form and have many rounds of interactions to get something resolved.

Intulse vs. Zoom Phone: So Let’s Talk Features

There are several websites like Capterra, SoftwareAdvice, and GetApp which compare features and pricing. Maybe that’s how you found Intulse. The following feature chart comes from Capterra and it’s helpful, but please see the comments above for some of the most important things to consider as they are NOT represented well on the chart.

So Which VoIP Provider Is Best?

We would be lying if we didn’t say that there are many reliable VoIP phone solutions on the market, and that many of them offer similar standard features to those of Intulse. However, we come back to the Intulse difference: our integrations, pricing and support.

Get started below to see if Intulse is the best choice for you.