RockRMS VoIP Integration

RockRMS is one of the most popular, flexible, and customizable church management software (ChMS) systems available and is used by thousands of churches to track attendance, and manage church member information. However, like all ChMS systems there are areas where it can and should be supplemented by other tools. Organizations like yours partner with us for the seamless integration of VoIP with ChMS systems like Rock because of the way we empower teams, and our heart for serving the local Church.

Why Integrate RockRMS with VoIP?

Intulse VOIP phone solutions provide churches and ministries with a flexible, feature-rich communications system on a robust network that can grow and change with your organization.

From a few hundred to several thousand attendees, from 1 campus to multi-campus, our team works with them all to ensure they fully harness the power of our unified communications tools. We take time to get to know your unique needs and offer support and training to help you get the most out of your church’s VoIP phone system.

Intulse is taking the power of RockRMS to the next level through a custom integration designed to give one-click access from your database to your phone and back. Combined with optimized tracking, call logging, and mobile capabilities, welcome to a church VoIP phone system that’s truly dialed into the way you want to serve your members and guests.

Here are some of the benefits that integrating RockRMS with Intulse provides:

• Click-to-Call Features: Place phone calls from within RockRMS using click-to-call buttons on any phone number, saving time and improving call efficiency
• View Call History: Log calls with detailed notes, including just one click to a full call recording (if one was made)
• Pop-up Alerts: Incoming and outgoing calls trigger alerts with caller information. This helps your team deliver informed, quality interactions
• Call Log Sync: Sync your VoIP call log to RockRMS automatically or manually with ease so that agents can efficiently log call details and notes
• Automatic Contacts Sync: Sync RockRMS contacts to your VoIP widget for easy direct dialing, which are also accessible by search within the Intulse App
• Contacts Activities Access: Quickly add any call notes to a contact’s log. Notes automatically contain all information about the call such as start time, duration, inbound or outbound direction, and a link to the recording if the call was recorded

Our powerful call routing capabilities, amazing integration, and the nearly endless features of our unique VoIP app mean you’ll always stay in touch and on top. Enjoy unified communications from all aspects of your Rock RMS integrations.

Additional Features from Intulse for Rock RMS

Get the most out of RockRMS. You get all of standard features included with the Intulse VoIP phone service plus, with our ROCK Plug-in you can use Intulse for SMS instead of another solution you may currently be using. To get access to these added features you must be using Intulse as your VoIP provider and have the basic RockRMS integration.

• Text Message Logging: Text messages are logged automatically so you have a complete record at your fingertips (because not all communication happens by email or phone call)
• ROCK Plug-in: Enhanced functionality in Rock for all Intulse VoIP clients. Get Intulse as your SMS Transport and natively text clients through Rock RMS
• SMS Transport + Integration: Use Intulse for FREE text messaging. Use call and text features between both systems, all history, and functionality on your Intulse App

For churches that are adopting RockRMS and want an even more complete picture of your church’s interactions with your community, integration between your phones and RockRMS is needed.

Use your time to focus on those relationships, not troubleshooting your church’s phone system! Intulse offers a free plugin that connects RockRMS to your Intulse VoIP phone service and helps your team to organize call notes, enable click-to-dial, and so much more. Check out our video on our RockRMS integration!

What’s the benefit of integrating VoIP services with Rock RMS?

Intulse takes the power of Rock RMS to the next level through a VoIP integration designed to give one-click access from your database to your phone and back. Combined with optimized tracking, call logging and mobile capabilities, welcome to a phone solution that is truly dialed into the way you want to serve your members and guests.

• Alerts provide detail on who is calling and offer a direct link to that record in Rock
• View call history and log calls with detailed notes including a full call recording link with one click
• Get an info box displaying photo, connection and record status when you click the name of a person on an active call
• Leverage our click-to-call feature for every phone number in the Rock database
• Use the Intulse Plug-in for Rock to have every phone interaction auto-logged
• Get your SMS messages auto-logged to Rock
• Add detailed notes to phone call or SMS logs easily

What Rock RMS phone integration features does Intulse provide?

Intulse provides these Rock RMS VoIP phone system integration features:

• One-click access from your database to your phone and back
• Call tracking
• Call history, with detailed notes
• Call recording
• Mobile capabilities
• Detailed alerts on who is calling and a direct link to that record in Rock
• View call history and log calls
• Click the name of a person on an active call and get an info box displaying photo, connection & record status
• Use our click-to-call feature for every phone number in the Rock database
• Have all phone interactions auto-logged using the Intulse Plug-in for Rock
• Have all SMS messages auto-logged to Rock
• Easily add detailed notes to phone call or SMS logs
• …and many more VoIP features.

CAN I USE MY EXISTING PHONE & FAX NUMBERS WITH VOIP?

Yes, almost every active voice/fax number is portable via federal guidelines, meaning you can likely keep your phone number. Intulse can confirm if your numbers are portable as part of the discovery call.

WHAT IF I WANT TO JUST USE MY CELL PHONE FOR VOIP?

That is core functionality of the Intulse App. You can make and receive calls on your Apple/Android device easily, without disclosing your personal cell number.