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5 Ways You Benefit from Unified Communications

We’ve talked about Unified Communications as a Service (UCaaS) before, and it is becoming a more common term that many still don’t know about. This is likely because it encompasses many of the services that businesses use on a regular basis, like VoIP phones, chat applications, texting, and email. When a system or application, like the Intulse App, includes most or all of these features, it can be defined as “UCaaS.” 

Here’s the thing: Businesses, consultancies, law firms, and non-profit organizations like churches can significantly benefit from using a UCaaS system like Intulse.

You may be reading this because you have already “made the better call” by choosing Intulse, but if not, here are 5 ways that Unified Communications as a Service can help you. If you haven’t experienced these already, take a deeper look at the Intulse toolset or your current provider and make sure you have these features.

The Top 5 Benefits of Unified Communications:

Let’s dig in.

Enhanced Productivity

By consolidating your communication tools, UCaaS systems like the Intulse App provide a simple, unified interface that eliminates the need to switch between multiple applications or devices. For example, with Intulse, all the same features and functions are available on desktop and mobile.

This makes communication easier, streamlines communication processes, reduce interruptions, and saves time. This allows employees to focus more on their tasks and projects. Additionally, features like presence awareness and chat enable employees to quickly find and connect with colleagues, further boosting productivity.

The added ability to send and receive texts, receive faxes, and make calls from the same tool will help users realize the enhanced productivity UcaaS can offer.

Better Interactions

Using UCaaS tools, organizations can be more responsive and offer personalized customer service. Intulse accomplishes this through integrations with CRM and ChMS systems, actively interacting with data stored in other tools for caller information and automatically logging calls, texts, and even optional call recordings.

When integrated with Customer Relationship Management (CRM) systems, UCaaS users can access caller information during interactions, resulting in more informed and efficient customer support. Features like ring groups and advanced call routing ensure that calls are routed to the appropriate people and handled promptly, leading to higher satisfaction levels.

Cost Savings

UCaaS tools like the Intulse App eliminate the need for separate communication systems and services, such as fax machines, extra applications like internal chat, and video or conference call services. 

When you use one application for voice, video, and messaging your organization can reduce hardware and software costs. This also can reduce maintenance, lower communications expenses, and even lower workload for internal IT services. Also, cloud-based UCaaS tools like Intulse are flexible, meaning scalability is no longer a challenge. With little or no upfront hardware or infrastructure costs, you can infinitely expand your organization as needed.

Improved Collaboration

So far, we’ve only talked about the caller experience, but there are also advantages for those inside your organization. 

Because UCaaS integrates most or all of your communication channels, staff can communicate and collaborate easily using one application. This means that regardless of where someone may be working, they can seamlessly switch between voice or video calls, chat, faxes, texts, and other communication methods from within the same tool. Again, this is all in real time. Ideally, this will lead to faster decision-making and improved teamwork.

Flexibility and Mobility

Over the last few years, many teams and organizations have discovered that “on-site” is no longer a work requirement. In fact, there is now a demand for flexible solutions that support both on-site and remote teams.

As a UCaaS solution, the Intulse App supports remote and mobile work environments, giving employees access to communication tools from anywhere, on any device. Whether working from home or on the go, they can stay connected to colleagues and callers through voice, video conferencing, and instant messaging. 

Basically, you can improve work-life balance for your staff while ensuring that your organization is resilient, even when unforeseen events happen.

Bonus Tip: The Intulse App Does It All

If you made it this far, congratulations! You get a bonus tip. 

The Intulse App is the perfect example of a UCaaS communication system. While we started with cloud-based VoIP phones, the Intulse App is incredibly powerful for any organization. Existing users and potential users should know that all of these are accessible from within the Intulse App:

  • Voice calling & conferencing
  • Video conferencing
  • SMS text messaging
  • Faxing
  • Internal chat
  • 3rd party integrations for CRMs and ChMS software

We can help you save money, be more productive, assist with regulatory compliance, enhance your internal and external satisfaction, foster accountability, and create a more connected and effective environment. If you haven’t already, get a demo and discover how we can help.