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Top 10 Reasons Why AI Is Actually Great For Your Phone System

Many people are still uncomfortable with AI and how it can be used. Public opinion hasn’t been improved by misfires with systems from Google, Bing, and even the programming behind systems like ChatGPT. A lot of us remember the Terminator franchise, so the notion of someone accidentally creating SkyNet still lurks in the backs of our minds.

But here’s the thing: there are many ways that AI can be used in simple ways that make our lives easier, and it won’t try to go all Agent Smith on us. At Intulse, we incorporate AI tools so our clients can easily create announcements, voice menus, greetings, and other system recordings for their phone systems. This offers several advantages:

These 10 reasons are some ways we can consider AI tools something powerful we can harness to improve both our lives and those of our callers. Let’s dig in.

1. Consistency and Professionalism

Let’s admit it. We have all called that one business with 3 different voices reading the choices to us while navigating their phone system. The experience is rarely good and can result in people thinking less of that business.

AI-generated recordings can create a consistent tone and style across all messages, which helps present a professional image to callers. We’ll get into this more shortly, but they’re far easier to create and implement than standard recordings.

2. Cost-Effectiveness

At Intulse we offer integrated AI voice generation, but we also can help source professional voice talent who can be hired for recordings. This can be expensive, especially for frequent updates or multiple languages.

Integrated AI tools can generate high-quality voice recordings at a fraction of the cost, allowing businesses to update their phone systems without incurring significant expenses. Ours is included so you won’t incur any other external costs.

3. Speed and Efficiency

Hiring voice actors and writing scripts takes time, as does finding online systems where you can create recordings with AI-generated voices.

While AI can produce recordings quickly, we’ve built the AI recording tools directly into our system making it easy to implement changes or updates almost immediately.

A perfect example is a time-sensitive announcement, such as changes in operating hours or emergency messages.

4. Customization and Personalization

Most newer phone systems have some creative call-flow options, which can make the customer experience better especially when the menus or recordings are tailored to that customer’s particular journey through the phone system.

You can quickly and easily generate customized messages that are tailored to specific needs or segments of the customer base. Custom greetings or menus can enhance the customer experience, making interactions more personal and engaging.

5. Multilingual Capabilities

Do you serve a customer base that speaks more than one language? If so, you likely understand the frustration of creating all your recordings at least twice.

AI tools can often generate recordings in multiple languages. The Intulse system currently supports English and Spanish.

6. Scalability

How often have you changed your directory recording or menu options because of new staff or departments? Getting everything just right with voice recordings can be extremely time-consuming.

AI systems can handle a lot of recordings without the limitations of time and talent. This is crucial for businesses experiencing rapid growth, allowing them to scale their phone system recordings effortlessly.

7. Flexibility and Adaptability

We’ve perhaps all been there at least once: you get the phone system menus written, recorded, and when they’re all perfect someone decides to change the Wednesday hours, and they hired a new person on the sales team.

With AI-generated recordings, the menus can be easily modified or updated as needed. You can easily change just one word, or create a new menu within a few minutes.

8. Enhanced Customer Experience

We can all agree that working through a series of recorded phone menus can ruin customer satisfaction, often putting people in a bad mood before they even get to a live person.

Make it easier for people to quickly navigate through the phone system, reduce frustration, and improve satisfaction by creating menus and greetings quickly. Consistent and easy-to-follow prompts can help create a positive impression, and sound more professional.

9. Availability and Reliability

Did Frank (the guy you call for recordings) leave the country on vacation?

AI systems are available 24/7, eliminating the dependency on human voice talent availability.

AI-generated prompts don’t have to wait around. You can create a consistent experience whenever you need to.

10. Innovation and Competitive Advantage

You may be surprised, but a well-designed call flow with clear menu recordings can give you a competitive advantage, especially for smaller businesses or organizations.

Adopting innovative tools like AI-generated menus can give you a competitive advantage in your market.

Final Thoughts

At the end of the day, AI doesn’t have to be something we fear. Make AI work for you by implementing smart AI-based tools that make your life easier, save you money, and allow you to pivot faster when things happen and you need to make changes.

Intulse can help! Our VoIP phone system was built to make your life easier, and one of the ways that we have done that is by incorporating AI voice recordings into our app. Want to know more? Contact our sales team today.